SnackAffair offers the largest online variety of Japanese snacks, candy and ramen, Korean snacks, Asian snacks & grocery in Australia.
Australia wide delivery. All orders are shipped from warehouse in Australia.
All products pictures are for illustration purposes (subject to changes in packaging design by manufacturers).
How long does it take to reach me?
To check the estimated delivery date of your items, you may wish to use the Delivery Estimate tool above by keying in your postal code. Pls note this is only an estimate. We are not able to guarantee delivery timeframe (for both standard and express post). Delays could happen due to weather events or higher than usual delivery volume from Australia Post and courier partners.
We ship all orders from our warehouse in Australia. Within 1-2 business days of receiving your order, your order will be processed and booked in for delivery. You will also be given a tracking number when your parcel is processed
How much is the delivery fee?
Our postage charges are based on our courier partners and Australia Post. A surcharge applies to express deliveries and addresses outside of Metro areas (as determined by Australia Post and our courier partner).
How do you ship my order?
All parcels are delivered with an ‘Authority to Leave’ instruction for our courier partner. Authority To Leave means your package may be delivered without obtaining a signature. You can also request for ‘Signature on Delivery’ but please indicate on the delivery comments field. If you are not around to receive the parcel, our courier partner will leave a calling card for you to re-arrange delivery or choose to pick it up at a nearby collection point to you.
My parcel is missing. What should I do?
If a shipment is taking considerably more time than usual (over 9 business days), please email us at [email protected] to let us know your order number so we can investigate the issue further for you. If the parcel is confirmed missing after investigation from our courier partner / Australia Post, we will resend you a new parcel.
We are not able to guarantee delivery timeframe (for both standard and express post). Delays could happen due to weather events or higher than usual delivery volume from Australia Post and courier partners.
Can I get a refund since my order hasn’t arrived?
You are only eligible for refund if the box has been returned to our office, at which time SnackAffair will contact you regarding the amount refundable for that order. There is no refund for change of mind.
We will provide you with a tracking link upon sending out your order. You can use your tracking number to check the shipment status and confirm the whereabout of your box on our courier partner’s website.
One of the most common reason for lost packages is due to wrong shipping address. When you fill in your address, please double check to make sure that it is correct. Postage will not be refunded for wrong shipping address.
Can I return my order?
You have 7 days from the day you receive the parcel to contact us about any returns on products that are damaged.
As these are food items, the goods must be in its original packaging (unopened). The parcel should be returned to our warehouse within 14 days, accompanied with the returns confirmation email.
Please keep in mind that the reimbursed amount will exclude the original shipping cost as well as the cost of shipping back the item. All shipping costs will be based on Australia Post shipping charges that are not discounted or subsidised.
Can I cancel my order?
You can cancel your order if it has not been processed. Once the order has been processed, you would receive a tracking link and the order cannot be cancelled.
How can I find out about product’s allergens?
The ingredients of some products are only listed in their original language and we do not provide translation services. If you have allergies, we strongly recommend not purchasing any products you are unfamiliar with, or do an internet search of the product’s ingredients before any purchase. Thank you for understanding.
